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Expert Support When You Need It 24/7 Availability
Get help from our team of hosting experts available around the clock. Whether you need technical assistance, sales support, or account help, we're here with multiple ways to reach us and an average response time under 15 minutes.
Multiple Ways to Reach Us
Choose the contact method that works best for you. Our expert team is standing by to help with any questions or issues.
Live Chat
Get instant help with our 24/7 live chat support. Perfect for quick questions and immediate assistance.
Support Tickets
Submit detailed support requests through our ticket system for complex technical issues and account matters.
Phone Support
Speak directly with our technical experts for urgent issues or when you prefer voice communication.
Send Us a Message
Have a question or need assistance? Fill out the form below and our team will get back to you within 15 minutes during business hours.
Frequently Asked Questions
Find quick answers to common questions. If you can't find what you're looking for, don't hesitate to contact us directly.
How quickly do you respond to support requests?
Our average response time is under 15 minutes for live chat and tickets during business hours. Emergency and critical issues are handled immediately 24/7.
What support channels are available?
We offer 24/7 live chat, support tickets, phone support, and email. Our knowledge base and community forums are also available for self-service support.
Do you provide phone support?
Yes! Phone support is available 24/7 for urgent technical issues and account matters. Call +1-888-SERVHATCH to speak with our technical team.
Can you help with server setup and migration?
Absolutely! Our team provides free server setup assistance and can help migrate your existing services to our platform at no additional cost.
What languages do you support?
Our primary support language is English, but we have multilingual staff available for Spanish, French, German, and other major languages upon request.
Is support included in all hosting plans?
Yes! All hosting plans include full technical support with no additional fees. Higher-tier plans receive priority support with faster response times.